Shipping & FAQ's
OVERVIEW
YOU MUST BE 18+ TO ENTER THIS SITE OR TO MAKE ANY PURCHASE - WE DO SELL SIHSHA TOBACCO FROM TIME TO TIME AND YOU MUST BE A MINIMUM OF 18 YEARS OF AGE TO PURCHASE ANY PRODUCTS FROM THIS WEBSITE. WE MAY ASK YOU FOR YOUR AUSTRALIAN ID AND YOU WILL NEED TO PROVIDE THIS BEFORE WE SEND ANY GOODS.
Nicotine is a harmful and addictive substance, the products offered on this site are strictly for adult use only. All customers must be 18+ to buy from this site. By buying from this site (and hence agreeing to these Terms & Conditions) you confirm that you are at least 18 years old. NOTE: WE ARE LEGALLY OBLIGED TO VERIFY ID ON FIRST TOBACCO PURCHASE AND STORE DETAILS FOR FUTURE PURCHASES (UNLESS YOU REVOKE YOUR CONSENT)!
According to Australian Law, Tobacco and Smoking-related products can be browsed and purchased by persons 18 years or older only.
- It is a criminal offence to sell, provide or buy tobacco, alcohol or any other adult-rated products on behalf of a person under 18 years of age. The maximum penalty is $110,000.
- You take the responsibility that any product from this website will not be bought for the person(s) or received by the person(s) under the age of 18 years.
Payment for all tobacco products can only be made via POLi, Cash, or bank transfer/deposit. We cannot legally accept any other form of payment (ZipPay / Credit Card will automatically result in cancellation of the order). NO VOUCHERS OR DISCOUNTS PERMITTED FOR TOBACCO PRODUCTS!
SHIPPING FAQ
We are online only but we do have a pick up facility in Knoxfield VIC.
All orders placed before 12pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 12pm AEST will be packed and shipped on the next business day.
How much does the shipping cost?
- FREE SHIPPING automatically applies to all products if the order total is more than $120. We will use Couriers Please or Australia Post Standard to send these parcels. You will also get an automatically calculated express shipping rate where applicable.
- A flat rate of $8 is displayed at the checkout along with an automatically calculated express shipping rate.
- Shipping cost is automatically calculated based on location, weight & size of the product.
- At the check out you will see all the options including Standard / Express & Same-day options
- Please note when you select Express it will be sent via Australia Post Express or Couriers Please
How does the local delivery work?
- We will deliver any order placed before 4 PM. An option will automatically appear at the check out if you live within 5 KM's of Knoxfield. We have the option of pick up or same-day delivery Melbourne-wide.
How does Same-Day Delivery work?
- We will deliver the order if placed before 5 PM - Melbourne wide on the same day. This is only a trial and can be stopped without any notice.
- Same-day delivery will either be by our third part couriers or contractors.
- Pricing is calculated by Go-People based on the distance from our storage facility in Knoxfield.
More FAQ's visit Shipping Policy Page
PICKUPS
Pickup in Knoxfield can be arranged by selecting "Pick Up" in the checkout screen. Please note: we do not have a store-front to browse, it's only a collection facility.
PICKUPS HOURS
| Day | Time |
| MONDAY | 9AM-5PM |
| TUESDAY | 9AM-5PM |
| WEDNESDAY | 9AM-5PM |
| THURSDAY | 9AM-5PM |
| FRIDAY | 9AM-5PM |
| SATURDAY | 8AM-4PM |
| SUNDAY | CLOSED |
Any order placed after 12PM will be ready for collection on the next day - you can call us on 0499 744 742 to see if same day collection is possible.
TRANSIT TIMES
| State | Business Days |
| VIC | 1-3 |
| NSW | 1-5 |
| ACT | 1-5 |
| QLD | 1-5 |
| TAS | 1-5 |
| SA | 1-5 |
| WA | 1-7 |
| NT | 1-15 |
* Generally next business day when you select Australia Post Express option - other services might take longer as indicated above.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.