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Get in Touch with Us

We're Here to Help You

Get in Touch with Us

Have questions or need assistance? Our team at The Premium Way is dedicated to providing you with exceptional customer service. Whether you need help with your order, have inquiries about our products, or need support, we're here to assist you every step of the way. If you're looking for shisha flavors, please visit our separate website for flavors by clicking the link below. Reach out to us via the contact form, email, or phone, and we’ll get back to you as soon as possible.

Shop Bestsellers Visit Our Flavors Website

How to Shop with Us

  • Shop online

    Browse our extensive range of premium Hookah and Shisha products from the comfort of your home. Enjoy our competitive prices, easy checkout process, and transparent shipping rates. Free shipping on orders over $150!

  • Visit in-store

    Experience our products in person at our physical store located at 90 Parkhurst Drive, Knoxfield, VIC 3180. Open 7 days a week from 10AM to 7PM. Explore exclusive in-store flavours and get personalised assistance from our knowledgeable staff.

  • Phone Sales

    For any questions or personalised sales support, give us a call at 0499744742. Our team is ready to assist you with product recommendations, order placements, and any other inquiries you might have.

Frequently Asked Questions

What are your shipping rates and policies?

We offer auto-calculated shipping rates at checkout based on your location and parcel size. Enjoy free shipping on orders over $150. Local delivery is available up to 100Kms from our store, with same-day delivery if you order by 7PM.

Do you offer international shipping?

Yes, we ship our premium Hookah and Shisha products both within Australia and internationally. Shipping rates and delivery times vary based on destination. Please start the check out process to know the exact delivery cost.

Can I pick up my order in-store?

Yes, you can! We offer same-day lock pick-up for orders placed by 7PM. Visit our store at 90 Parkhurst Drive, Knoxfield, VIC 3180. Our store is open 7 days a week from 10AM to 7PM. Please call us at 0499744742 before coming to ensure your order is ready for pick-up.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and cash or card payments upon delivery or in-store pick-up.

Do you have a price match guarantee?

Absolutely! If you find a lower price online for the same product, we'll match or beat it. We strive to offer the best prices in Australia for all our products.

What Hookah and Shisha products do you offer?

We offer a wide range of high-quality Hookah and Shisha products including pipes, accessories, and a variety of flavours. Check out our flavours store website for our exclusive collection.

Where can I find your exclusive flavours?

Visit our flavours store website to explore our extensive range of Shisha flavours. We regularly update our inventory with new and exciting options to enhance your Hookah experience.

What are your store hours?

Our physical store is open 7 days a week from 10AM to 7PM. Feel free to drop by for in-person shopping and support. Please call us at 0499744742 before visiting to ensure we can provide the best service.

What is your return policy?

We accept returns within 14 days of purchase for unopened and unused products. Please visit our return policy page for more details on how to initiate a return.

Send us a message!

Contact form

Contact Us

Based on 69 reviews
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63
C
Khalil Mamoon Mini Beast Gold Shisha 52cm
Charlie Ritchie
The Khalil Mamoon Minibeast

I like it. It's solidly made, it doesn't leak and it looks cool. It works too. Even as a beginner I was able to get some fine clouds once I got the bowl heated up. Definitely good value!

Khalil Mamoon Mini Beast Gold Shisha 52cm
M
Rechargeable Shisha LED Light
Michael

Items works although it is poor quality and lighting colours aren't the best

Rechargeable Shisha LED Light
T
AO Blazer U Electric Coal Burner Small Size 1000W
Taylah

Works so well!

AO Blazer U Electric Coal Burner Small Size 1000W
T
Amy Deluxe - Alu Sleek S Black Hookah
Taylah

Fast shipping, works and looks great!

Amy Deluxe - Alu Sleek S Black Hookah
J
Hooligan Bullet Hookah
Joey Thomasson

Great high quality product

Hooligan Bullet Hookah
A
Amy Deluxe - 4 Stars 410 Black on White Shisha Kit
Alicia Morgan Campbell
Excellent product!

Very happy with my purchase super fast and efficient customer service and fast delivery i will definitely be a regular customer.

Amy Deluxe - 4 Stars 410 Black on White Shisha Kit
N
King Buzz Shisha Starter Kit - Small Traditional Silver
Norman Howard
Great service

Great price’s products and service will certainly be back

King Buzz Shisha Starter Kit - Small Traditional Silver
S
Amy Deluxe - Alu Sleek S Gold Clear Hookah
Samy Ennkhaili

Amy Deluxe® Alu Sleek S Gold Clear Shisha Kit

Amy Deluxe - Alu Sleek S Gold Clear Hookah
M
Coco Shisha Titanium Hookah Charcoal Sticks
Marina
Great Charcoals

They provide an even burn and produce very little smoke, making them perfect for use in any hookah session. No smell. Highly recommend!

Coco Shisha Titanium Hookah Charcoal Sticks
N
Solaris Bowls Styx Phunnel Shisha Bowl
Nikki
Solaris Bowls | Styx Phunnel Shisha Bowl

Awesome bowl, looks gorgeous and performed very well with the Dschinni stones. Highly recommend.

Solaris Bowls Styx Phunnel Shisha Bowl
J
Cocourth 26mm Big Cube
Jansky Kambaja
Does the job

They are okay charcoal, it does the job. It does ash a lot compare to shaman, Shaman is better

Cocourth 26mm Big Cube
S
Dschinni Large Head Gasket/Grommet
Scott B.

10 out of 10

Dschinni Large Head Gasket/Grommet
S
Hoob Hookah Black Grip Bowl Grommet
Scott B.

Quality materials

Hoob Hookah Black Grip Bowl Grommet
S
Amy Deluxe - SS22.02R Carbonica Black RS Shisha Set
Scott B.

Most enjoyable smoke.

Amy Deluxe - SS22.02R Carbonica Black RS Shisha Set
R
Nusakoko Coconut Charcoal Hexagon
Rodney Farah
Hex Coals

Great to finally find coal that lights up and burns well as well as sits in one place without rolling everywhere.

Great product, won't use any other coal shapes again.

Nusakoko Coconut Charcoal Hexagon
M
Nusakoko Coconut Charcoal Hexagon
Marty
Nusakoko coals

Good shape really clean and slow burn.
Lights evenly love using this product

Nusakoko Coconut Charcoal Hexagon
K
Shisha Flavour Saver Screen
Khoder Ahmad
Saving your shisha 💨

Great product ! saves your flavour from Burning & harsh ash taste, & you can taste the natural shisha because the coals aren’t touching the foil

I recommend This product if you love a nice clean session & no harshness

Shisha Flavour Saver Screen
M
Mazaya | 50gms
Marty
Mazaya love

Passion fruit and watermelon goes good together there is a hint of menthol as well. Menthol not my bag but if you like the cool finish will be a good flavour
Great service by TPW as usual

Mazaya | 50gms
G
Na Grani Stainless Steel HMD
Gokhan Demir

Evet good

Na Grani Stainless Steel HMD
e
Mazaya | 50gms
esam goro

Very good

Mazaya | 50gms
M
Azure | Gold | 100gms
Marty
Azure Napa grape

Great flavour nice and flavourful with every hit. Flavour lasts longer and more consistent session than al faker worth extra couple of bucks.
Great service from TPW as usual

Azure | Gold | 100gms
C
Al Fakher | 50gms
Callum
Al Fakhker

The Premium Way are a great company supplying Good tobacco’s, personally i thought the blue berry and grape weren't my favourite flavours but will order more in another flavour next time.

Al Fakher | 50gms
A
Al Fakher | 50gms
Ak
Grape and blueberry

Definitely joins the flavours to stay away from double apple would be the most pleasant

Al Fakher | 50gms
M
Dschinni Aluminium Hose Connector Grip
Marty
Hose connector

Good simple hose fitting works great with my KM. Sleek look cheep price works perfect. Great service by TPW as always

User picture User picture
Dschinni Aluminium Hose Connector Grip
M
Shaman 25mm Charcoal
Marty
Sharman coals

Long lasting coals great product great service as usual from TPW

Shaman 25mm Charcoal

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