Shipping

Australia:

FREE SHIPPING automatically applies to all products except for bulky items. If the item is excluded from Free Shipping then it would be mentioned in the product description of the actual item. If the order total is more than $120 and you choose Free Shipping then we will use Australia Post Standard to send these parcels. You will also get an automatically calculated express shipping rate where applicable.A flat rate of $7.50 is displayed at the checkout along with an automatically calculated express shipping rate. Shipping cost is automatically calculated based on the location, weight & size of the product.At the check out you will see all the options including Standard / Express & local delivery options

 

Rest of the world: 

We will calculate shipping and send an updated invoice before we dispatch the goods.

Order before 12PM and receive it on the sameday 7 days a week

If you're eligible, an option will automatically appear at the checkout.

On-Demand delivery is either completed by GoPeople, StarTrack or by our own delivery drivers. 

Local delivery cost is calculated based on the distance from Knoxfield and amount in the cart.

It depends on where you are located and the service you select. We offer Same-Day pick up and delivery Service in Melbourne or Standard/Express Options for rest of the world.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We ship worldwide!

Your items will be shipped out on next business day. 

Collection

Unfortunately no, we don't have a physical store you can visit and browse at. However we do have a collection facility in Knoxfield

585 Burwood Highway Knoxfield and you can pick your items on the same day if you order before 12PM

Collection hours are:

Mon-Fri 9-5

Sat -8-4

Sun & Public Holidays: Closed

Yes - at the checkout you will see an option to ship or pick up. 

Pickups are ready on the same day if you order before 12PM Monday to Saturday

You will need to wait for the ready for collection email before making your way to the warehouse. 

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

In most cases, the driver will provide a "Sorry we missed you card" which will have an address for re-collection. Please make sure to update the email address and mobile details for accurate tracking information. 

Please contact us as soon as the item arrives and we will arrange a replacement or exchange. 

0499744742

0499 SHI SHA

Send a message

Please email us your enquiry at support@thepremiumway.com and our support staff will get back to you